Here we explain how we process your personal data when using our website, www.houseofherbs.gr (referred to as the “website”). The website is operated by House Of Herbs. The House Of Herbs is privately owned by Christos Papadopoulos and Olga Papadopoulou. The property itself is registered under tax number: TBD. We are the data controller (i.e. the people who decides the means and purpose for the processing of your personal data) for the purpose of applicable data protection law.
I. Use of personal data
Your Inquiries
When contacting us for our services, the communication you send may include information like your name, email address, phone number, and your message. We might use this information for the following reasons (you’re never obligated to provide us any information, but this could prevent us from helping you and/or provide you with our products and services).
In line with the legitimate interest, we might have in promoting our business, we may process your inquiries to provide you with information about our products and services. This could include replying to you, sending you invitations, refer to our website, etc. Of course, any communication is professionally oriented.
– Do we use a chat application? No (otherwise we’ll notify and inform you about their privacy policy as well and its purpose).
– Do we a Customer Relationship Management (CRM) tool? No (otherwise we’ll notify and inform you about their privacy policy as well and its purpose).
– Do we use a marketing email tool? No (otherwise we’ll notify and inform you about their privacy policy as well and its purpose).
If you have reason to believe we have any personally identifying information and wish it to be removed, please contact us at [email protected].
Content You Submit
Should you submit in any way harmful content (harassment, slandering, etc.) or have a disruptive presence using our website, we may process personal information to stop you from doing so. We only process personal data legitimately to make sure that the website follows the law, is in no way harmful for anybody associated to it (personal, other visitors etc.) and complies with all the legal obligations. When we have reason to believe you’re breaching the law (example uploading questionable content), we may share your personal data with 3rd parties like law enforcement or your ISP (Internet Service Provider). In these events we will keep your data as long as it’s necessary to achieve these objectives.
Analytics
The website may use cookies and other mechanisms to collect statistics and other analytical info, such as which times the website is accessed, from which IP-addresses, how people found us, etc. This is for us to understand how our website is performing and how we can improve it. We may process this information to draft reports to see for instance which countries are visiting which services, so we can provide more relevant info. Additionally, we may collect this information to provide a better and more personal user experience.
You may alter your cookie preferences (see this link how to do this for all the major browsers), however disabling them will result in a less functional user experience. Important to note: these analytics are anonymous and cannot be used to profile you in any way.
Please also review our cookie policy in the consent widget.
II. Do we share your personal information to others?
No, unless it is requested by a court ruling or a public authority we might need to comply or when we need the info to exercise and defend our own legal rights. We may have a network of partners that may aid in delivering services. Only when certain information is absolutely necessary we may share it (this does not mean we share your information, so that they can use it for their benefits at any given point). Your personal information is stored in the European Economic Area (EEA). Should it be stored outside of this area, we will have standard agreements in place to safeguard your information. Only the personnel involved with providing services to you have access to your personal information and only when necessary. Should the company/privately-owned property merge of get (partly) sold, then your personal information might be a part of the deal. In this event we will contact you by email and state this on our channels (social media, website) as to inform you and will provide you the available options.
>>> We are careful with your information as we would like others to be as well.
III. Which rights do you have?
You have the following rights:
– Receive a copy of the personal information we have or have it rectified.
– You can request to stop or restrict processing your personal information or have it deleted entirely.
– You can file a complaint with a data protection regulator. Please email to [email protected], so we can process your request.
We aim to resolve this in less than 30 days.
IV. Minors
We don’t use the website to knowingly to market children under the age of 13. Any parent or guardian that knows we have collected the child’s personal information can request us to have it deleted. Contact us on [email protected].
V. Security
We take all the technical and organizational precautions to prevent the loss, alteration or damage of your personal information. Your data is stored on secure servers and is encrypted (the website is protected by Cloudflare, SSL certificates, login of the backend is protected with 2-factor authentication and we use Swipepages to host our website (which is known for its speed and security). Swipepages privacy policy.
VI. Other Policies
Please refer to our other policies, our Terms of Service and please review our cookie policy in the consent widget.
VII. Update
This policy may be updated later. Any substantial update will be communicated here and/or via email. Do note that we will not update this policy to reduce your rights, rather we will improve it. VII. How long do we keep your information? We will hold your personal information on our systems for as long as is necessary for the relevant purpose, unless stated differently in our privacy policy.
A general rule of thumb is 5 years. Do note: if certain information is irrelevant we will delete it as we like to keep things tidy.
Any questions or concerns regarding our privacy policy? Please reach out to us on [email protected].